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After a payment is made, when do I receive my funds?

Credit card payments will take 1-2 business days to settle to your bank account. ACH payments under $25,000 will take 1-2 business days and ACH payments above $25,000 will take 6-7 business days to settle.

How do I track payments?

You will have access to our online dashboard where you can track and reconcile all payments that have been made. You can add as many users as you would like to the dashboard with no additional cost.

If I'm using the payment page, can I pass on the fee to my customers?

Our payment page will automatically calculate and clearly display the fee that you are passing to your customer (if any). While filling out the application, be sure to select the option to pass on transaction fees.

 

You may also be aware that there are officially 10 states that have regulations against passing transaction fees to customers ( California, Colorado, Connecticut, Florida, Kansas, Maine, Massachusetts, New York, Oklahoma, and Texas ). However, those states regulate "sellers" from passing on the fees. Per that definition, you are the "seller" and since we are your payment provider and we are passing on the fee, you are insulated from that ruling.

 

If you need further information, please contact us and we'll be happy to provide you additional documentation per state.

  • "The main thing I can tell you is that the monthly statements are much easier to understand than a bank where you have various percentages. In addition, our customers really like ePayPolicy. We work with trucking businesses that are now able to pay their policies while they are on the go. We've seen other services that support online payments, but we are staying with ePayPolicy."

    Susan Greer Accounting at D&H Insurance Group

  • "ePayPolicy has transformed our accounts receivable workflows. We have significantly reduced our aged receivables and have found that our pre-pill invoices are being paid timely and in many cases well before our required due date. Our clients have welcomed the addition of this secure electronic payment portal branded to our agency. I have been more than pleased with the services provided by ePayPolicy."

    Jennifer Mackay President at Wilson Smith Group

  • "ePayPolicy is just plain easy to use. We don't have to deal with chasing down paper checks anymore. On top of that we get our money faster which means we do business faster!"

    Kristin Baker VP of Operations at Rollo Insurance Group

  • "ePayPolicy saved at least 2 accounts in first the few months we started using it. Without ePayPolicy, we'd be dead in the water. It's a game changer."

    Jonathan Nicely Sales at Sellers Insurance Agency

  • "We are excited to team up with ePayPolicy for our business. It has made obtaining payments from our clients much easier for them and us. Ability to pay by credit cards or check/ACH from any web browser on the go. ePayPolicy is very customizable, their owners & customer service are quick to respond and extremely helpful. Thank you for a great product. No one likes to pay bills, but this feature makes it painless for both the customer & business!"

    Nicole Sopkin V.P. at Brecht & Associates

  • "Our agents love it. It’s been so convenient to have this at our fingertips. We highly recommend ePayPolicy."

    Carol Langston VP of Accounting and Claims Manager at Ashley General Agency

  • "I first found out about ePayPolicy when I bumped into Milan. I was telling him about an issue I was having with another company that would only approve us for $1500/transaction because we were a scratch agency at the time. Well, that's just not enough when you're dealing with commercial clients. Milan said he could do it. I thought, 'Yeah, right...another Yes Man,' but he DID do it! We were setup and processing transactions in less than 24 hours! I have no complaints about ePayPolicy, which is unusual for me, and everything works really well. Keep up the good work!"

    Beau Button Co-Founder at White Glove Partners